Training
CONFRONTING CONFLICT IN THE WORKPLACE
Conflict is inevitable and how managers handle it can be the difference between a ripple or a tidal wave of disruption to the work environment. This program discusses ways to understand conflict so that you can more effectively manage disputes. It introduces methods to help you with resolution and, if necessary, provide a strong position for defense against claims.
Format: 4 Hour Workshop
NO NEWS IS NOT GOOD NEWS
Not when it comes to performance management. A poorly administered performance process increases legal risks and threatens the work environment. This program discusses the importance of delivering accurate feedback in an appropriate way. It provides guidance and approaches for managers to prepare for effective, objective conversations with employees.
Format: 4 Hour Workshop
STOPPING THE BLAME GAME
The typical employee comes to work anticipating expectations will be clearly set and to be held accountable to meet them. When an employee fails to meet performance or behavior standards and this does not happen, it can create employee relations issues and legal risks. This program discusses ways, such as progressive discipline, for managers to deal with employee performance/behavior issues promptly and in a respectful way. And, if necessary, provide a strong defense against claims.
Format: 4 Hour Workshop